CSR: Is the Hotel Sector Leading the Pack?
01 Jun 09:36 AMSector : Tourism Country : UAE
By Nather Auchi
While most Arab corporations have not yet embraced the concept of Corporate Social Responsibility, the hotel sector has been leading the way with surprising results. Nather Auchi, General Manager of Le Royal Hotels & Resorts - Beirut, shows us how public-private cooperation has already borne fruit in the hospitality field and how the rest of the private sector can follow suit.
The Arab world does not paint a pretty picture when it comes to sustainability. Behind the frenzied construction projects, rising prices and increased polarization of socioeconomic classes, there are numerous issues that compromise living standards, communities and the environment. As cities hide behind the glitz and glamour of their skyscrapers and secluded pockets of prosperity, the powerful private sector has yet to embark on true corporate social responsibility (CSR) initiatives that could make our region more sustainable.
To illustrate, official figures have put Qatar as the country with the highest carbon dioxide emissions worldwide out of over 200 countries, with Kuwait, the UAE and Bahrain all in the top 10. Saudi Arabia and Oman are trailing closely behind, clearly indicating that both the public and private sectors in the Gulf have failed to curb emissions.
Hospitality Leading the Way
Interestingly, however, the hotel industry is one of the few that have embraced CSR in the Arab World, with both environmental sustainability and social responsibility becoming leading industry causes. While this is mostly limited to the top hotels at this point, the results have been impressive, with some cases demonstrating strong public-private partnerships.
In Abu Dhabi, Cristal Hotels and Resorts was the first hotel to implement the guidelines imposed by the Abu Dhabi Tourism and Culture Authority (ADTCA), demonstrating once again the importance of publicprivate collaboration in this domain. The property has focused on energy and waste reduction, in addition to charitable works, cancer initiatives and environmental cleanup activities.
Another fine Abu Dhabi example is Traders Hotel which carried out safety inspections at the non-profit Special Care Center (SCC) for the disabled. It also organized swimming lessons for intellectually disabled students and sponsored its events such as the Fun Day, Sports Day and Talent Show. The property has even started training teachers at the SCC and has plans to exhibit students’ handicrafts and artwork there, promoting a very noble cause.
In parallel, the Dubai Chamber of Commerce and Industry noted that around 70 percent of the companies in the tourism sector were aware of the importance of CSR, paying attention to energy conservation, employee volunteering and other sustainability- related initiatives. The Chamber awarded the Hilton Dubai Jumeirah Resort with the CSR label for promoting a more responsible and sustainable business community in the Emirate, in line with Jumeirah’s Travel with Purpose vision. Many other Dubai hotels have embarked on CSR initiatives, from donating blood (Radisson Blu Hotel Dubai Media City) to supporting homeless children in Asia (Movenpick Hotel Jumeirah Beach).
While the hospitality industry in the Arabian Gulf is taking the driver’s seat, thanks to strong government support, the Levant is now slowly but surely following in its footsteps. Le Royal Hotels & Resorts has worked hard in its Beirut and Amman properties to become a model of sustainability, despite a lack of CSR vision from tourism authorities in these countries.
Both properties have embarked on an environmental program that streamlines the use of resources such as water, wastewater and electricity, in addition to using natural products and eco-friendly materials as much as possible. The Amman property, for example, has worked on waste reduction, in addition to supporting causes such as breast cancer.
Le Royal Beirut in the meantime is contributing to society’s wellbeing in numerous ways while raising awareness on CSR among employees and clients. Its efforts have ranged from planting forests and recycling waste to helping children with cancer and reaching out to orphans. Recently Le Royal Beirut signed the Corporate Green Pledge, a private Lebanese initiative based on the United Nations Environmental Program. The effort has seen the likes of Holiday Inn, Crowne Plaza, Radisson SAS and Moevenpick in Beirut joint the initiative as well, in addition to restaurants and catering companies.
In a way, a hotel is like a microcosm of the whole country. Instead of citizens, businesspeople and government, it has clients, employees and management. Constant training and awareness regarding community work and environmental challenges can create unparalleled loyalty among customers and employees alike. This is why hotels represent model businesses for other sectors to emulate. Needless to say, this must be supported by every Arab government as the Qatar and the UAE have done, issuing guidelines, regulations and incentives to boost CSR.
For a community and its businesses to prosper, both the private sector and the government must do their part. Business leaders in the hospitality field and beyond must lobby for improved policymaking to strengthen CSR, such as for enabling and creating public-private partnerships with a strong CSR component. In parallel, the lack of CSR could be an excellent opportunity for companies to embark on projects and initiatives that espouse a CSR philosophy, becoming regional pioneers in this respect.
More Than Cosmetic Change
These initiatives should not just be cosmetic ones for marketing purposes, but actions that make an impact on a community, particularly in the case of large, profitable businesses. For example, in addition to supporting good causes, flourishing businesses can build a rural medical center or a school. As the Middle East sees increasing health issues due to rapidly growing populations and a more radicalized society, both socially and politically, health and education are crucial for its long-term sustainability.
Businesses can certainly differentiate themselves through their environmental actions as well. Indeed, environmental sustainability is another highly neglected area that needs urgent attention. The effects of a compromised environment and of climate change have already decreased our standard of living and wellbeing. With government backing the private sector can act quickly to foster change like teaming up with local municipalities, supporting NGOs, and initiating environmental projects.
Even small businesses can contribute in their own way in improving sustainability through CSR. They could enhance their employees’ skills, organize awareness events, visit schools, invite students, adopt a recycling program and become leaders in eco-friendliness, saving costs and improving their image in the process. All businesses must always remember that CSR can improve productivity in a company’s workforce, encourage customer loyalty and help its image. Most importantly, it creates a better world to live in.
If the corporate sector learns to introduce CSR as part of its true business practices and not just a cosmetic addition, the living standards in the country can be transformed to the better. The opportunities and benefits that CSR creates could even have a profound impact on decreasing socioeconomic and even political tensions. This will certainly take a major shift in perception.
The short-sightedness of a business’s win-lose scenario must be transformed into a win-win one for everybody, just as the hotel sector has successfully accomplished. If this happens, thanks to the efforts of the forward-thinking private sector, the region can flourish in a much more sustainable manner.